Linuxcare Chosen By IBM Global Services To Help Provide Linux Technical Support

Linuxcare to Help IBM Resolve Customers' Linux Source Code and Complex Technical Issues

November 4, 1999 -- Linuxcare, Inc., a premier vendor of Linux technical services to the Global 1000, today announced that it has reached an agreement with IBM Global Services to help provide technical support for their customers' Linux environments.

Under the agreement, Linuxcare will provide IBM Global Services support engineers with 24x7 technical support services to help address customers' Level 3 Linux concerns. Level 3 denotes the most challenging support issues-usually involving source code-and requires in-depth knowledge of the Linux and Open Source software environment. Linuxcare will help deliver Level 3 support, isolate and resolve Linux source code defects, and address complex technical issues.

The agreement covers support for any Linux distribution, but is focused on major distributions where IBM Global Services does not have a specific agreement in place with the Linux distributor.

"Linuxcare is committed to providing Linux customers with the best support available, regardless of which Linux distribution they prefer," said Fernand Sarrat, president and CEO of Linuxcare. "We're pleased to work closely with IBM to help them deliver world-class Linux solutions to the marketplace."

"Even though Linux is an Open Source code environment, customers still want the same level of support they get for their other computing environments," said Larry Bucklew, Linux business executive, IBM Global Services. "By leveraging Linuxcare's Linux expertise, IBM Global Services can enhance its ability to deliver uncompromising support to customers who choose Linux."

About Linuxcare, Inc.
Linuxcare, Inc. is the leading provider of Linux services-including technical support, professional services, education, and product certification-for Global 1000 companies. Linuxcare supports all major distributions of Linux on all major platforms, offering a variety of programs including 24x7 enterprise-class telephone support. With funding from Kleiner Perkins and others, Linuxcare is working with numerous major technology companies. The company hosts, the world's leading online technical-support resource for Linux. Founded in 1998, Linuxcare is headquarters in San Francisco, Calif. The company can be reached at 888-LIN-GURU (+1-415-354-4878) and at Japanese information regarding Linuxcare services is now available through