From: b...@apple.com (bill coderre)
Subject: Respectfully submitted, an etiquette guide
Date: 6 Sep 91 00:09:41 GMT
Organization: Apple Computer Inc, Cupertino, CA
Xref: gmdzi comp.sys.mac.misc:63171 comp.sys.mac.system:8565
Let's say you go to a party. You:
a) demand that all h'ors d'oeuvres be brought to the door for your inspection
b) go over to the food table and check it out.
After you scope the grub, you:
a) announce loudly that there are no cheese balls
b) politely inform the host of your dietary requirements, and ask what
might be available to suit you
When no cheeseballs are forthcoming, you:
a) demand meat-free, low-cholesterol snacks immediately and loudly
b) seek other food you might eat
If the host informs you that there are no foods that meet your needs, you:
a) accuse him and the caterers of malicious negligence
b) tell him that you'd love to make some suggestions for future
If some guests seem irritated at your behavior, you:
a) accuse everyone in earshot of being a "toady"
b) apologize for your disturbance and try to have fun at the party.
If you need more clues than this, drop me a line. I'll be glad to
more interested in spending his "copious free time" helping peopl
From: er...@infoserv.com (Eric S. Smith)
Subject: Re: Respectfully submitted, an etiquette guide
Date: 8 Sep 91 06:22:45 GMT
Organization: Van Epps-Smith Enterprises
Xref: gmdzi comp.sys.mac.misc:63324 comp.sys.mac.system:8709
X-Mailer: uAccess - Mac Release: 1.5
Have your recent posts had any purpose except to express wounded indignation
over some comments people have made about Apple? It seems to me that some
people have legitimate concerns but you can't see past the fact that they express
these concerns in a way that you don't like.
I don't think your sarcastic replies and posts are doing anything to promote
Apple's image, at least not with me.
> bill coderre
> more interested in spending his "copious free time" helping peopl
I hope that's true; I haven't seen any of it here recently.
Eric Smith | "We must welcome the future, remembering that
er...@sco.com | soon it will be the past; and we must respect
er...@infoserv.com | the past, remembering that once it was all
CI$: 70262,3610 | that was humanly possible." -- George Santayana
From: b...@Apple.COM (bill coderre)
Subject: Re: Respectfully submitted, an etiquette guide
Date: 10 Sep 91 18:34:04 GMT
Organization: Apple Computer Inc., Cupertino, CA
Xref: gmdzi comp.sys.mac.misc:63344 comp.sys.mac.system:8726
Eric Smith er...@infoserv.com writes:
|Have your recent posts had any purpose except to express wounded indignation
|over some comments people have made about Apple?
|I don't think your sarcastic replies and posts are doing anything to promote
|Apple's image, at least not with me.
|> bill coderre
|> more interested in spending his "copious free time" helping peopl
|I hope that's true; I haven't seen any of it here recently.
I'm sorry you're offended by the way I have been expressing my anger
about recent Usenet posts. My posts were attempting to get people to
realize that posting angry, fact-free and insinuation-filled tirades
would not get them polite, fact-filled replies.
Apparently, although I have been concentrating on fact-filled
responses and avoiding insinuations, my anger has offended you and
possibly others. I'm sorry about that.
I would like to note, however, that for as long as I can remember,
people have been flaming Apple and claiming that it doesn't care about
its customers. This is patently false. It also injures Apple's
reputation, since many of the people who read these networks don't
realize that unanswered claims are not necessarily factual.
When I had the "gall" to try to answer these claims, I have been
fought tooth and nail by a very vocal, tiny minority of the people who
post. (I have also received literally dozens of letters of support
from readers, but this is not directly germane to this point...)
When I provided documentable facts of Apple's caring -- public
commitments to caring, strong upgrade programs, long support of
machines no longer made, even free software to correct problems -- the
arguments dissolved to name calling (cf. a recent article that calls
me "dilluded [sic]") and semantics (cf. a recent thread that claims
that Apple as a company doesn't care, even though people working there
Isn't it funny that none of these claims about Apple's lack of
compassion has held up even to cursory examination of the facts?
ps. Your claim that I do nothing to help users is also false. I have
sent over three dozen emails to Apple customers in the last few days
alone. You obviously didn't know that.
In addition, I was the one who PUT MY JOB ON THE LINE by encouraging
people to write to the Apple Customer Assistance Center and ask for a
solution to the 32-bit problem. It's a measure of my faith in Apple
that I took a risk that at other companies it would have gotten me
As a result of this 32-bit nightmare, Apple is strengthening its
commitment to customers -- the ACAC seems to be becoming an "ombudsman
agency" (ie. a customer advocate, if you will) that will fight for the
needs of users and be able to make changes.
Anyone who in light of this still claims that Apple couldn't care less
about its customers is just foolish.
In the future, I will try to stay out of these flame wars, though,
since it detracts from my ability to help customers.
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of several physical networks, among them UUCP, BLICN, BERKNET, X.25, and
the ARPANET. Sites on USENET included many universities, private companies
and research organizations. See USENET Archives.
SCO Files Lawsuit Against IBM
March 7, 2003 - The SCO Group filed legal action against IBM in the State
Court of Utah for trade secrets misappropriation, tortious interference,
unfair competition and breach of contract. The complaint alleges that IBM
made concentrated efforts to improperly destroy the economic value of
UNIX, particularly UNIX on Intel, to benefit IBM's Linux services
business. See SCO v IBM.
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