SNET Wireless Customers May Log on to Internet to Request Service
Orders can be Placed Any Time, Any Day
New Haven, Connecticut, December 1, 1998
SNET announced today that consumers and home office workers in Connecticut now can order SNET wireless telephone services over the Internet, making it one of the first telecommunications providers in the nation to offer this on-line convenience.
With on-line ordering, customers also can make changes to their wireless services accounts, including ordering additional wireless services - and do it conveniently from any Internet-connected computer, 24 hours a day, 7 days a week.
For the last two months, SNET has been accepting on-line orders for its wireline products - such as local phone service, long distance calling, Internet access and other services - from customers throughout the state. Customer response has been very positive, with the number of on-line orders steadily increasing.
The addition of on-line wireless orders to the SNET web site (www.snet.com ) completes the company's on-line ordering system. This represents a successful electronic application of the company's strategy to provide integrated, one-stop shopping.
"On-line selling is an exciting concept and a promising distribution channel for our digital and cellular service and equipment, " said Kathy Dowling, president of wireless services for SBC's Northeast Region (which now includes SNET's wireless operations in Connecticut, Rhode Island, Massachusetts and Washington, D.C./Baltimore).
SNET is a leading information, communication and entertainment company in Connecticut, offering a full range of wireline products including SNET All Distance service as well as wireless voice and data services, Internet access and cable TV. In the latest J.D. Power national customer satisfaction survey, SNET was ranked the number one long-distance company in America among mainstream users for the second straight year. SNET is a company of SBC Communications Inc. (www.sbc.com), a global leader in the telecommunications industry, with more than 36.9 million access lines and 6.5 million wireless customers across the United States, as well as investments in telecommunications businesses in 11 countries. Under the Southwestern Bell, Pacific Bell, SNET, Nevada Bell and Cellular One brands, SBC, through its subsidiaries, offers a wide range of innovative services. SBC offers local and long-distance telephone service, wireless communications, data communications, paging, Internet access, and messaging, as well as telecommunications equipment, and directory advertising and publishing. SBC has approximately 129,000 employees and its annual revenues rank it in the top 50 among Fortune 500 companies.