Gartner Survey Shows Verizon Wireless Rated Highest Satisfaction Among Business Users

STAMFORD, CONN., June 13, 2001 — Business users are the most important segment for wireless service carriers, and a recent survey by Gartner, Inc. (NYSE: IT and ITB) showed that Verizon Wireless ranked the highest in terms of service satisfaction among corporate users. Gartner surveyed nearly 200 corporate users at its Mobile and Wireless conference, which was held in San Diego in March 2001.

Of those surveyed, 87 percent of Verizon Wireless users reported that they were very or somewhat satisfied with their wireless voice service. AT&T Wireless had a satisfaction rating of 80 percent, while Sprint PCS had a rating of 79 percent (see Table 1).

"Although the satisfaction rate is generally high, it is a clear call for those operators who rank near the bottom that improvements need to be made. Coverage is the biggest reason why users are dissatisfied. Verizon offers the best coverage and was rated highest in this category by business users," said Phillip Redman, research director for Gartner's networking group. "In our survey, 91 percent of the respondents were decision makers or influential in the purchase of wireless services."

Table 1
Wireless Service Provider Satisfaction Rating by Corporate Users (Percent)
  Verizon AT&T Sprint Nextel Cingular
Very/Somewhat Satisfied 87 80 79 63 63
Very/Somewhat Unsatisfied 13 20 21 38 38
Source: Gartner, Inc. (March 2001)

Additional information on the wireless industry will be presented during Gartner's briefing, "Emerging Trends in Telecommunications and the Wireless Revolution," which will be held June 27 at the Sheraton Premiere Center in Vienna, Virginia. Presentation topics include: Emerging Trends in Telecommunications, Mobile Data Lives in the Enterprise, Wireless Data and the Next-Generation Networks, and an executive roundtable on the state of the telecommunications industry. For more information about this briefing, please contact Raye Croghan at 941-561-4732 or

About Gartner, Inc.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients understand technology and drive business growth. Gartner's divisions consist of Gartner Research, Gartner Consulting, Gartner Measurement and Gartner Events. Founded in 1979, Gartner, Inc. is headquartered in Stamford, Connecticut and consists of 4,600 associates, including 1,400 research analysts and consultants, in more than 80 locations worldwide. The company achieved fiscal 2000 revenues of $859 million. For more information, visit