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From: SCO Information <i...@sco.COM>
Subject: Free SCO OpenServer - FAQ
Date: 1996/09/05
Message-ID: <9609051257.aa17570@mother.sco.com>
X-Deja-AN: 178735785
sender: ed...@xenitec.on.ca (Ed Hew)
organization: XeniTec Consulting Services, Kitchener, ON, Canada
followup-to: comp.unix.sco.misc
newsgroups: comp.unix.sco.announce


FREE SCO OpenServer - Frequently Asked Questions      5 Sept 1996
-----------------------------------------------------------------
Below are some questions and answers concerning SCO's new Free*
SCO OpenServer product and licenses.  Detailed information
regarding this product is available on SCO's WWW Home Page at
http://www.sco.com under "Products".


Q:  What is it?
A: Free SCO OpenServer is an evaluation version of SCO OpenServer
Desktop System and Development System that is licensed for
evaluation in educational and non-commercial environments.  The
license is free of charge.  The product media (if you need it)
costs $19 plus shipping, handling, and any applicable taxes.

Q: What can I do with it?
A: You can use it for learning about UNIX systems , developing
software that you do not sell, or to run a personal web site.
You may not use it in your business or to support profit-making
activities.

Q: How do I get it?
A: Free SCO OpenServer is ordered and licensed via the Internet.
To acquire your license, or to order product, direct your
Internet web browser to http://www.sco.com then select
"Products", from which you can find the licensing page.
At this time, SCO can only accept credit card orders with
payment in US dollars.  

Q: I've read about FREE SCO OpenServer in a trade magazine. I don't have
   Web access. How can I get FREE SCO OpenServer ?
A: We want to make the FREE SCO OpenServer media available at the
absolute minimum cost.  To reduce the administrative burden, we
have placed the media and licensing forms on the Web only.  If
you have no Web connection, you'll need to enlist the help of
someone who does.  Most University Computer Science departments
will have Web access, as do many computer equipment resellers,
and Web access is demonstrated in most computer exhibitions
today.

Q: Can I download the FREE SCO OpenServer media rather than buying the
   CD-ROM media ?
A: No.  Even at the fastest typically available connection speed (T1), the
download time would be over 20 hours. Never underestimate the bandwidth
of a posted CD-ROM. :-)

Q: What do I get?
A: Licenses for a fully functional, single user version of SCO
OpenServer Desktop System, and the SCO OpenServer Development
System.  Also included on the CD-ROM are SCO Doctor Lite, a
systems management tool, and SCO ARCserve/Open Lite from
Cheyenne, a backup tool.

Q: When is it available?
A: It is available now.

Q: What comes in the media package?
A: Free SCO OpenServer CD-ROM, boot diskette, boot-time loadable
drivers diskette, pamphlet with license info, installation
instructions, and pointers to free SCO online information
services.  Note that that you may share this media package with
others, however, each user of the software must obtain an
individual license, using the Internet, from SCO.  The license is
not transferable.

Q: How long will my media take to arrive ?
A: You should allow up to 28 days for delivery, but in most cases it
will arrive much sooner. 

Q: How can I check that the status of my media order ?
A: There's no telephone query line for order status checking, as the
extra administrative burden would raise the costs of the media. If
you're not sure that your order was received, and you've not received
your media after a reasonable time, please send a fax to the same
address/number you used for media ordering, detailing your problem.


Q: Why is SCO doing this?
A: We have had many requests from students, faculty, business
users who want to experiment with SCO software at home, and
non-profit companies that want to investigate putting up their
own Internet web servers, who want the leading UNIX operating
system, but at a price they can afford.  After much discussion,
we decided that "free" was the right price for these users.

Q: Is SCO nuts?  Why does this make economic sense?
A: We believe that educational and non-commercial users are so
constrained by cost that they aren't likely customers for SCO
systems anyway.  SCO's interest is that today's students will
become familiar with our operating system, and business users will
get additional familiarity with our products.  SCO's hardware and
software partners will also benefit from increased sales
opportunities.

Q: What if I want to use SCO UnixWare?   When will Free* SCO UnixWare
   be available?
A: SCO is working on plans to release a Free SCO UnixWare product
and license.  While an exact availability date has not been
announced, SCO intends to continue this program for SCO UnixWare
and future versions of the UNIX operating system as well.

Q: Can I buy Free SCO OpenServer from my SCO Reseller?
A: Initially, the ordering process is only available via World
Wide Web.  Over time it will also be available from other SCO
channels who wish to carry it.

Q: Why do I have to pay for the media in US$ ? Why can't I pay in my
   local currency ?
A: We want to make the Free SCO OpenServer media available at the
absolute minimum cost.  Processing orders in multiple currencies
worldwide would add to the administrative burden and drive up the media
cost.

Q: I don't have a credit card. Why can't I pay by personal check ?
A: Apart from the currency processing costs, we're not able to process
checks drawn on local banks around the world. Currently, VISA and
Mastercard are the only available options. We are exploring whether we
can offer order payment by International Money Order (available at most
banks) for postally submitted orders in future.

Q: Why can't I pay by other credit or debit cards ?
A: Few other credit cards are available worldwide, and those that are
have higher transaction costs. These costs would have to be passed on in
the media cost.

Q: How do I upgrade to real, commercial version of SCO OpenServer 
   or SCO UnixWare products?
A: You may purchase SCO's commercial product through your local
SCO supplier, and reinstall.

Q: How  do I get Support assistance on Free SCO OpenServer?
A: There is no free support provided with Free SCO OpenServer.
There is however a wide variety of free information sources to
help with problems.  As with SCO's commercial products, you may
make use of online information services, including Usenet
newsgroups, the SCOFORUM on CompuServe, and software supplements
available at http://www.sco.com and ftp://ftp.sco.com.  Fee based
support is available for Free SCO OpenServer from your SCO
support service provider.

Q: What kind of hardware is needed for Free SCO OpenServer?
A: SCO's business to this point has been primarily in the
high-end Intel Server and Business Workstation areas.  As a
result, although standard systems from vendors such as Acer,
Compaq, HP, IBM, Olivetti, and Siemens are likely to be
supported, some systems from other vendors are not.  Consult the
SCO Hardware Compatibility Handbook at http:///www.sco.com for
detailed information on hardware support.

Q: Where can I get more info on Free SCO OpenServer?
A: Direct your web browser to http://www.sco.com and look
under "Products".   Inquiries via phone or email will be
subject to considerable delay in answering.

----------------------------------------------------------------------
*You may obtain, free of charge, a license to use the SCO
products contained on the Free SCO OpenServer CD-ROM under the
terms and conditions specified in the software license agreement.


Copyright(c) 1996 The Santa Cruz Operation, Inc.  All Rights Reserved.

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