VA Linux Systems Announces First One-Stop Package For Hardware and Software Service and Support

Sunnyvale, Calif. -- July 27, 1999 -- VA Linux Systems today announced new industry-leading Linux service and support packages for business users that include system maintenance, making VA the only one-stop Linux hardware and software support and service solution. With sales of Linux systems booming-- spurred by soaring customer confidence in support and service solutions-- these new packages demonstrate VA Linux Systems' commitment to supporting the multitude of e-commerce and enterprise customers running Linux in mission-critical applications.

"In response to customer-feedback and our continued pledge to total customer satisfaction, our new packages offer a level of service and support to fit all of our customers' needs," said Brian Biles, VA Linux Systems' vice president of marketing. "We are delivering on our belief that selling the product is only the initial step in establishing long-term relationships between VA Linux Systems and our customers."

Every VA Linux machine now comes with comprehensive one-year Linux software and hardware support for installation, VA- provided OS, system administration, and configuration. Customer service is available either via telephone or email during normal business hours. Hardware service is included for one year and features free shipping and handling; an unprecedented two-day turn-around for system repairs; and advanced replacement of peripherals as soon as VA confirms the customer's hardware issue.

In addition, VA announced flexible continuation support packages for purchase after the inclusive one-year warranty, including: three-incident software support package at $995; an upgrade of the 1st year coverage to include "24 by 7" support at $3595; or a commercial level of support offered beginning at $21,995. Hardware repair service upgrades are available for first year onsite service, and 3-year depot or onsite service upgrades have also been added to the offering. This new range of service and support not only strengthens VA Linux Systems' commitment to their customers, but also extends to increase the visibility and dependability of the entire Linux industry.

About VA Linux Systems

VA Linux Systems is the leading provider of Linux computer systems, support and Internet services. The first and fastest growing Linux systems company in the world, VA is a pioneer in providing high performance workstations and servers to enterprises, service providers and technical computing markets and is at the forefront of the open source revolution. Linux.com, a VA production, is the leading open source portal on the Internet, enabling millions of new users to connect dynamically to the work of the Linux community. Based in Sunnyvale, Calif., the privately held company has gained a reputation for innovation and responsiveness that is making it a leader in full service Linux solutions. For more information contact VA at http://www.valinux.com, 888 LINUX-4U or by sending email to sales@valinux.com.

Note: VA Linux Systems is a trademark of VA Linux Systems, Inc. Linux is a registered trademark of Linus Torvalds. All other trademarks are property of their respective owners.